Warranty for Nadiya-4 Equipment

Nadiya-4.com values its customers and strives to provide reliable equipment quality and service support. Electrosurgical units and other products purchased through the website are covered by warranty service for the applicable warranty period, which is usually 12 months, unless otherwise specified in the contract or the manufacturer’s documentation.

Warranty Terms

Warranty service covers the correction of defects caused by the manufacturer, provided that the operating instructions specified in the equipment manual have been followed.

Please Note

Warranty service may not be provided in the following cases:

  • the equipment shows signs of unauthorized intervention or repair by unauthorized persons;
  • the equipment has been moved from its original installation location without prior approval, where additional adjustment or recommissioning is required;
  • there is mechanical damage or damage caused by foreign objects, liquids, aggressive substances, or insects entering the equipment;
  • the damage was caused by fire, lightning, flooding, excessive humidity, dust, or other external factors;
  • the equipment was operated without proper grounding or with mains power parameters that do not comply with DSTU EN 50160:2023;
  • the seals of the manufacturer or service organization have been broken, or the configuration or software has been modified;
  • incompatible electrodes, cables, foot switches, consumables, or accessories were used;
  • the equipment was operated by a person who had not completed the required training, where such training is specified in the documentation.

Detailed warranty terms are provided in the documentation and operating manual supplied with the specific product.

Service and Maintenance

Warranty and post-warranty service is performed by the manufacturer, qualified service specialists, or authorized service partners.

After the equipment is received, a diagnostic assessment is carried out. Based on the results, the cause of the malfunction is determined and further action is agreed upon: warranty repair, paid repair, component replacement, or another option in accordance with the documentation and purchase terms.

How to Request Warranty or Service Support

If you discover a malfunction while operating the equipment, send your request to info@nadiya-4.com.

Please include the following information in your email:

  • the equipment name and model;
  • the serial number, if available;
  • the purchase date or purchase document number;
  • a detailed description of the malfunction;
  • the contact details of the responsible person;
  • photographs or a short video, where these may help demonstrate the issue.

Companies and organizations are advised to submit the request on official company letterhead. The email subject may be: «Warranty Claim», «Repair», or «Service».

Do not send the equipment to a service center without prior approval. The delivery address, included components, packaging method, and transportation arrangements must first be agreed upon.

After receiving the request, a specialist will contact you to clarify the information and agree on the next steps.